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Klaviyo

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Drive revenue & build customer loyalty with Klaviyo, the CRM built for B2C brands.

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About Klaviyo

Klaviyo empowers B2C businesses to own their marketing and drive growth by building stronger customer relationships. Our intelligent B2C CRM unifies customer data from all sources into a single view, enabling brands to deliver truly personalized experiences across email, SMS, mobile push, and web. Leverage powerful segmentation, drag-and-drop automation builders, predictive analytics, and AI-driven insights specifically designed for the needs of e-commerce and direct-to-consumer brands. From abandoned cart recovery and welcome series to loyalty programs and targeted campaigns, Klaviyo helps businesses turn customer interactions into repeatable revenue and lasting loyalty. Connect your tech stack seamlessly and see measurable results faster.

Klaviyo and Shopper Approved

Klaviyo is an ecommerce marketing automation platform that allows you to send email or SMS messages to your customers to keep them engaged with your brand over time. Shopper Approved integrates with Klaviyo which gives you the ability to do some pretty cool things.

Use cases

Create Better Email Campaigns

Spruce up your marketing emails by adding star ratings and reviews to products you sell. You can display your highest-rated products, or related products that your customers might like–with ratings and reviews below them–for added social proof and credibility.
Use ‘Events’ to Trigger Surveys for Maximum Results

Use events in Klaviyo such as ‘product delivered’ to trigger perfectly timed Shopper Approved flows around surveys and review requests. You can also account for things like shipping delays.
Use ‘Events’ to Alert you to Negative Reviews

If your helpdesk is connected to Klaviyo you can send alerts for negative reviews, so you can quickly resolve your customer’s issues and then have them re-rate their experience to improve your ratings.
Collect Reviews via Email or SMS

Send the Shopper Approved survey link via email or SMS through Klaviyo to optimize your flow across the customer journey and collect even more ratings and reviews!